Shipping policy

 

Shipping Policy

Last Updated: 1-29-25

Thank you for shopping with [Your Business Name]. We strive to get your craft supplies to you as quickly and safely as possible. Please review our shipping policy below for important information regarding your order.

1. Shipping Methods & Delivery Times

We offer various shipping options to meet your needs. The shipping method you choose will determine the delivery time for your order. Please note that delivery times are estimates and are not guaranteed, as they may vary depending on the shipping carrier.

  • Standard Shipping: Estimated delivery time of [X–Y] business days.
  • Expedited Shipping: Estimated delivery time of [X–Y] business days.
  • Priority Shipping: Estimated delivery time of [X] business days.

Please note that business days do not include weekends or holidays.

2. Processing Time

  • Order Processing: All orders are processed within [X] business days from the time of purchase. Processing times may vary depending on product availability and order volume.
  • Custom Orders: If you’ve placed a custom order, please allow additional processing time, as these may require extra preparation and cutting.
  • Delays: While we make every effort to ship orders promptly, during peak seasons or due to unforeseen circumstances, processing times may be slightly longer. We will notify you if there will be any delays in processing your order.

3. Shipping Rates

Shipping fees are calculated based on the weight, size, and destination of your order. You will see the shipping costs at checkout before you complete your purchase. We offer both domestic and international shipping, and prices will vary accordingly.

  • Domestic Shipping: Shipping costs are calculated at checkout.
  • International Shipping: We currently ship to [list of countries or regions]. International shipping fees will be calculated based on the destination and weight of the package. Please note that you are responsible for any customs fees or import taxes that may apply.

4. Free Shipping

We offer free shipping on orders over [X amount] for customers within [Country]. Free shipping is applied automatically at checkout.

5. Shipping Restrictions

We currently do not ship to [list of locations or countries]. If you have questions about international shipping or shipping to a specific area, please contact us at [Your Contact Information].

6. Shipping Address

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or misdeliveries due to incorrect or incomplete address information. If there is an issue with the address provided, please contact us immediately at [Your Contact Information], and we will assist in making necessary corrections.

7. Order Tracking

Once your order has shipped, you will receive a tracking number via email to track the status of your delivery. Please allow up to [X] hours for the tracking information to update in the carrier’s system.

  • Track Your Order: Visit the carrier’s website and enter your tracking number to view the status of your shipment. If you encounter issues tracking your order, please reach out to us for assistance.

8. Shipping Delays

While we strive to ensure timely delivery, we cannot be held responsible for delays caused by the shipping carrier, weather conditions, or other circumstances beyond our control. If there is a significant delay with your order, please contact us and we will assist in resolving the issue.

9. Lost or Stolen Packages

We are not responsible for lost or stolen packages once they are confirmed delivered by the carrier. If your package is missing, please contact the carrier directly with your tracking information to file a claim. If you need assistance, feel free to reach out to us.

10. Returns and Exchanges

If there is an issue with your order (e.g., defective products or incorrect items), please refer to our Return Policy for detailed instructions on how to return or exchange items.

11. Customer Service

If you have any questions regarding shipping, or if you need assistance with tracking your order, please don’t hesitate to contact our customer service team:

  • Email: jessikarabbittcreationllc@gmail.com
  • Phone: 586-770-6637
  • Website: [Your Website URL]

We are happy to assist you!