SCRUNCHIES

Returns

We have a discretional return policy, which means each order must be approved for a return on a case by case basis.

Return requests must be made within 7 days of delivery confirmation and are not guaranteed for approval. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with unopened straw, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  jessikarabbittcreationsllc@gmail.com. Please note that returns will need to be sent to the following address: JESSIKA RABBITT CREATIONS LLC, 4454 DEANS BRIDGE RD, BLYTHE, GA 30805

If your return is accepted, it is the responsibility of the customer to provide shipping back to us to process the return.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for with return questions at jessikarabbittcreationsllc@gmail.com

Order cancellations

Orders may be cancelled up to one week after the order confirmation date.  Any requests to cancel after the 7 day window is up to the discretion of JESSIKA RABBITT CREATIONS.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  All damages or issues with a tumbler must be addressed within 24 hours of delivery confirmation.

Shipping

You will be responsible for paying your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your order.  All returns should be mailed back to:          

JESSIKA RABBITT CREATIONS LLC, 4454 DEANS BRIDGE RD, BLYTHE GA 30805, UNITED STATES. 

 Exceptions / non-returnable items

Custom tumblers with names, logos, or specific images are not eligible for return unless expressly the fault of JESSIKA RABBITT CREATIONS where a name has mistakenly been mispelled.

Exchanges

Due to the nature of the items we sell at our store, exchanges are not allowed past 24 hours of delivery confirmation.

Refunds (if applicable)

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at jessikarabbittcreationsllc@gmail.com.